The relation between the traders and the consumers is an age-old concept and over the years this relationship has grown to be of imbalance nature. Consumer law pertains to the legal provisions designed to protect the rights of the consumers. These laws have developed over the years as a body of consumer rights in order to address the unfair practices, dishonest claims and unjust tactics used by the producer of goods and provider of services. Consumer laws ensure that the consumer is not being cheated upon and that there is a flow of honest information and fair trade practices in the marketplace. It prohibits businesses to engage in fraud. The best lawyers for consumer disputes in Chandigarh handle a wide range of areas including consumer fraud, product liability, false advertising, and other business “scams” including delayed possession or completion of builder projects. We, at B&B Associates, look into the matter with a great deal of empathy and sensitivity to make sure that consumers do not have to suffer any longer.
The Consumer Protection Act, 1986 has become a remedy for consumers throughout the nation and is a standout amongst other important legislations endorsed for the benefit of the consumers.The complete act circles around the complaint, the complainant, defects in goods in question and removal of the defects or replacement of the goods with new goods of similar description etc. Thus, enabling to protect the interests of the consumer. The act encompasses a three-tier system District Forum, the State Commission and the National Commission for the redressal of grievances of consumers.
The Consumer Protection Act 1986 is the Magna Carta for consumer protection drafted so well and the definitions laid in the act are of a very strong nature. One such definition is of who is a Consumer under Section 2(1)(d) that in simple term means:
Therefore, people who buy goods for commercial purpose are not taken to be as consumers.
At first, a Notice is drafted and sent to the other party. Thereafter, a complaint is drafted laying down a brief list of dates and events along with the main facts with respect to the transactions and the deficiency in service caused. After the complaint case is completely drafted, true copies of the documents are annexed (including the bank statements, if any and receipts) and the affidavits are signed by the complainant. Now when it comes to filling of the case at the Punjab State Consumer Disputes Redressal Commission, there are some other formalities that need attention:
Finally, the filling can be done at the consumer dispute redressal commission office to the assigned authority.
India has a simple and specific route for redressal of consumer disputes which is laid down under the Consumer Protection Act, 1986. This legislation provides a platform for protecting consumers against exploitation, for the hearing of complaints and for settlement/compensation of dispute. The Act also stipulates the responsibilities of goods and services provider. To speed up the redressal process, the Act envisages the creation of quasi-judicial bodies at district, state as well as national level.The consumer is entitled to protection against dangerous, dishonest and unfair practices. While at the same time, goods and services provider has right to a just and fair trial. The best lawyers for consumer disputes in Chandigarh focus on consumer redressal on behalf of consumers as well as on behalf of service/goods provider.
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NATIONAL CONSUMER DISPUTE REDRESSAL FORUM The National Consumer Disputes Redressal Commission (NCDRC), India is a quasi-judicial commission in India which was set up under the Consumer Protection Act of 1986. Its head office is located in New Delhi. The commission is headed either by a sitting or by a retired judge of the Supreme Court […]Read more
Under the Consumer Protection Act, 1986 deficiency is defined in 2(1)(g) as “any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance […]Read more
The Consumer Protection Act, 1986 talks about the rights of the consumers. It provides for the promotion and protection of the rights of the consumers. The Act mandates the establishment of following Consumer Protection agencies under section 9: (a) The “District Consumer Redressal Forum” (b) The “State Consumer Redressal Forum” (c) The “National Consumer Disputes […]Read more
WHO IS CONSUMER? According to section 2(1)(d) in the Consumer Protection Act, 1986 (d) “consumer” means any person who: Buys any goods for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any user of such goods other than the person […]Read more
Overview The product which is sold in the market should meet some minimum standards. If the product does not fulfil the reasonable expectation of a consumer, then who would be liable for the product? Answer to this question is what is going to be answered through detailed analysis on the topic of product liability. The […]Read more
MEANING: Jurisdiction of Court refers to the territorial area over which a Court has the authority to decide cases. A Consumer complaint can be filed in the following Courts: District Consumer Disputes Redressal Forum (DCDRF) State Consumer Disputes Redressal Commission (SCDRC) National Consumer Disputes Redressal Commission (NCDRC) The choice of Court depends upon the amount […]Read more