The relation between the traders and the consumers is an age-old concept and over the years this relationship has grown to be of imbalance nature. Consumer law pertains to the legal provisions designed to protect the rights of the consumers. These laws have developed over the years as a body of consumer rights in order to address the unfair practices, dishonest claims and unjust tactics used by the producer of goods and provider of services. Consumer laws ensure that the consumer is not being cheated upon and that there is a flow of honest information and fair trade practices in the marketplace. It prohibits businesses to engage in fraud. The best lawyers for consumer disputes in Chandigarh handle a wide range of areas including consumer fraud, product liability, false advertising, and other business “scams” including delayed possession or completion of builder projects. We, at B&B Associates, look into the matter with a great deal of empathy and sensitivity to make sure that consumers do not have to suffer any longer.
The Consumer Protection Act, 1986 has become a remedy for consumers throughout the nation and is a standout amongst other important legislations endorsed for the benefit of the consumers.The complete act circles around the complaint, the complainant, defects in goods in question and removal of the defects or replacement of the goods with new goods of similar description etc. Thus, enabling to protect the interests of the consumer. The act encompasses a three-tier system District Forum, the State Commission and the National Commission for the redressal of grievances of consumers.
The Consumer Protection Act 1986 is the Magna Carta for consumer protection drafted so well and the definitions laid in the act are of a very strong nature. One such definition is of who is a Consumer under Section 2(1)(d) that in simple term means:
Therefore, people who buy goods for commercial purpose are not taken to be as consumers.
At first, a Notice is drafted and sent to the other party. Thereafter, a complaint is drafted laying down a brief list of dates and events along with the main facts with respect to the transactions and the deficiency in service caused. After the complaint case is completely drafted, true copies of the documents are annexed (including the bank statements, if any and receipts) and the affidavits are signed by the complainant. Now when it comes to filling of the case at the Punjab State Consumer Disputes Redressal Commission, there are some other formalities that need attention:
Finally, the filling can be done at the consumer dispute redressal commission office to the assigned authority.
India has a simple and specific route for redressal of consumer disputes which is laid down under the Consumer Protection Act, 1986. This legislation provides a platform for protecting consumers against exploitation, for the hearing of complaints and for settlement/compensation of dispute. The Act also stipulates the responsibilities of goods and services provider. To speed up the redressal process, the Act envisages the creation of quasi-judicial bodies at district, state as well as national level.The consumer is entitled to protection against dangerous, dishonest and unfair practices. While at the same time, goods and services provider has right to a just and fair trial. The best lawyers for consumer disputes in Chandigarh focus on consumer redressal on behalf of consumers as well as on behalf of service/goods provider.
The National Consumer Disputes Redressal Commission (NCDRC), India is a quasi-judicial commission in India which was set up under the Consum
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